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Frequently Asked Questions

Here are some of the questions we get asked by our customers

Our Products

What is Whole Supp?
Whole Supp provides nutritionally complete food for modern lifestyles. Built on transparency from farm to formulation. Whole Supp is plant based and vegan friendly. Every serving contains 5g of BCAA’s, 31g of protein, 13g of fat, 7g of fiber and over 30+ vitamins and minerals. Whole Supp is a whole-body meal, supporting health, growth and recovery through optimal nutritional values. Whole Supp is what we call “SMART FOOD”-it just makes sense!
What is the taste / texture like?
Most people don’t like meal shakes, we get it, we used to be the same. They often taste artificial and have a strange gritty texture to them. We designed Whole Supp with natural flavouring (100% cacao and vanilla bean) to prevent this. The mix of plant-based proteins also ensures a smooth texture even when you don’t use a blender. The result: all our customers rave about the taste.
What makes Whole Supp different from other meal shakes?
Most shakes contain ingredients that aren’t great for you and leave you with stomach pain/bloating. Whole Supp contains 13 incredibly powerful plant-based superfoods, all in large enough quantities to drive an impact on your energy and recovery. It’s also gluten-free and filled with prebiotics, making it easy on your stomach and easy to take just before or after your workout. An added bonus is that our customers always love the taste that isn’t overly sweet or taste like chemicals thanks to natural flavouring like 100% cacao for chocolate or vanilla bean for vanilla.
Is Whole Supp a weight loss product?
Whole Supp has not been designed as a weight loss product, however, it can be used as part of a balanced diet to support fat loss. Whole Supp enables you to easily track your calorie intake with the added bonus of keeping you satisfied between meals.
Are Whole Supp ingredients and products sustainable?
Yes, we maintain strict sustainability sourcing standards, and source our ingredients from whole foods from local suppliers wherever possible. Whole Supp is made in the UK from local and international ingredients and comply with the three core principles of sustainable products. Sustainable ingredients are produced and sourced in line with three core principles: i) they must be produced and transported in a way that limits their contribution to global warming; ii) they should protect biodiversity and ecosystems; iii) they should be produced under decent working conditions that ensure fair and sufficient compensation.
How many meals / servings per bag?
Within one pouch there are 15 optimal, complete meals packed full of plant based, sustainable superfoods and 30+ vitamins and minerals.
How long will I feel full after Whole Supp?
This is hard to answer as this will be very individualised, but you should expect to typically be satisfied for 3-5 hours after a Whole Supp meal.
Is Whole Supp’s packaging recyclable / compostable?
Yes!! Our pouch is plastic free, made from 90% recycled materials and is home compostable. The compostable pouches comply with the EU harmonised standard EN 13432 : 2000 for compostability. Pop them in your compost heap and they’ll be gone in as little as 120 days! Our delivery box is 100% recyclable, and we use non-toxic inks made from vegetables. The paper is sourced from sustainably managed forests.
What is the shelf life of Whole Supp?
After opening the pouch, it has a shelf life of 1 year. Just make sure to store it in a cool dry place and keep it sealed/airtight.
Are you Informed Sport approved?
All Whole Supp products are Informed Sport tested, meaning our products are safe to use for professional and enthusiast athletes alike. Informed Sport is a global quality assurance and supplement certification programme for supplements. Every batch-tested product will be displayed on the Informed Sport website.
How many servings a day should I have?
Each Whole Supp serving contains 400 cal of a nutritionally complete meal. Each individual has different energy requirements based on your sex, size and physical activity level. Typically, females and males are recommended to consume 1600-2000 cal and 2000-2400 cal per day, suggesting a maximum of 5-6 servings per day.
Will Whole Supp help performance?
Whole Supp is designed to help maintain your energy levels and performance throughout the day. There are several bioactive nutrients included in our formulation which have been proven to have an influence on exercise performance, including the nitrate content of our beetroot, cherry and spinach extracts. In addition, our unique vitamin and mineral formulation can support active lifestyles with key B vitamins and minerals like iron necessary for maintaining performance in the short and long term.
Will Whole Supp help recovery if I exercise?
Whole Supp is designed to help maintain your energy levels and performance throughout the day. The high quality carbohydrate, protein and healthy fats in our product will assist you in your recovery from exercise. There are several bioactive nutrients included in our formulation which have also been proven to have an influence on exercise recovery, including the nitrate content of our beetroot, cherry and spinach extracts. In addition, our unique vitamin and mineral formulation can support active lifestyles with key B vitamins and minerals like iron necessary for exercise recovery and adaptation. In regards to recovery of your muscles from exercise, we have placed a key emphasis on the quality of our protein, using a unique blend of pea and brown rice protein to ensure you get the complete amino acid profile which is not available in one single plant source. Key amino acids such as leucine, isoleucine and methionine are found in optimal quantities in every serving to assist in the building of muscle mass and recovery from exercise.

Health and Nutrition

How many calories and protein are in each serving?
One nutritionally complete meal of Whole Supp is equals 400 calories, 5g of BCAA’s, 31g of protein, 13g of fat, 7g of fiber and over 30+ vitamins and minerals.
It has more calories than a protein shake, why is that?
A Whole Supp shake does indeed contain 400 calories vs the average 120 - 200 calories of a vegan protein shake. However, unlike a protein shake it will also give you many of the other nutrients to keep you full and energised throughout your day or after your workout. Each portion contains not only 31g of protein but also 13g of healthy fat, 7g of fibre and over 30+ vitamins and minerals.
How much fiber is in Whole Supp?
Within every Whole Supp meal there are 7g of Fiber.
Is Whole Supp actually as healthy as a whole meal?
At Whole Supp we promote a balanced diet with a whole food approach so encourage you to eat nutritious meals whenever you can. That being said, our products are designed to support your overall diet with a convenient meal formulated from whole foods which is nutritionally complete, making it a healthier alternative than the majority of quick meals on the go. Each portion has 30+ vitamins and minerals as well as omega 3,6,9 and 7g of fibre. There is also no evidence to suggest that a liquid diet is harmful to your health.
Is it suitable for all diets?
We’ve tried to make Whole Supp suitable for all diets and also good for the planet. It is a vegan, gluten free, GMO free, soy free, nut free, low sugar (<2g), low Glycemic Index, low FODMAP and caffeine free. Please do still check the ingredients if you have specific allergies: sustainably sourced red sea algae, montmorency cherry powder, broccoli powder, beetroot juice powder, spinach powder, pea protein powder, brown rice protein powder, gluten-free ground oats, sunflower, flaxseed, coconut, cacao or vanilla bean (depending on flavour), very small portion of sucralose (1.8g sugar per 100g portion) and mct oils.
Does Whole Supp contain caffeine?
No, Whole Supp does not contain caffeine. Our formulation contains only decaffeinated Green Tea Extract. Many studies have shown that green tea extract can promote weight loss, blood sugar regulation and exercise recovery. It can also help keep your skin and liver healthy and improve brain health too!
Can I use Whole Supp if I’m pregnant/breastfeeding?
Yes! Whole Supp is designed to support your overall diet even when pregnant or for our breastfeeding Mums. There are no ingredients considered harmful or dangerous.
Can I use Whole Supp if I am diabetic?
Yes! Whole Supp is designed to support your overall diet with a convenient meal formulated from whole foods which are optimally complete. The low GI and free sugar formulation represents a good meal for those with compromised glucose control.
Can children use Whole Supp?
Yes! However, Whole Supp portions have been designed for adults and should only be consumed in line with nutritional and energy needs. Therefore, we would recommend that the portion size is adjusted according to your child’s needs and should only be consumed under parental supervision.
Is Whole Supp suitable for IBS?
In many cases the foods that trigger IBS are difficult to target. At Whole Supp we do not anticipate our products to trigger IBS, but we would advise our consumers to trial Whole Supp with one serving per day for the first few days. If problems present, then discontinue and discuss with your medical team.

The Science

What are the ingredients in Whole Supp?
Here is a shortlist of ingredients – Sustainably sourced red sea Algae, Montmorency Cherry Powder, Broccoli Powder, Beetroot Juice Powder, Spinach Powder, Pea Portion, Rice Portion, Gluten-Free Ground Oats, Sunflower, flaxseed, coconut, and MTC Oils. In addition to these ingredients, Whole Supp has selected over 30 rapidly absorbable vitamins and minerals profiles to fuel your body.
What Omega profiles are in Whole Supp?
Whole Supp’s focus is providing you with the highest quality mono and polyunsaturated fats in your diet and contains the optimal blend and proportions of Omega 3, 6 and 9 fatty acids to meet your daily needs. Per serving our Chocolate flavour provides 744mg Omega 3, 2,730mg Omega 6 and 1,076mg Omega 9 and our Vanilla flavour contains 856mg Omega 3, 3,261mg Omega 6 and 1,259mg Omega 9. Each flavour provides a healthy ratio of just under 1:4 for Omega 3: Omega 6. These doses are all at the peak end of recommended intakes for optimal health.
Are Whole Supp’s vitamins and minerals vegan?
Yes!! We have selected vitamins and minerals that are vegan and sustainably sourced.
Are Whole Supp’s vitamins and minerals absorbed into the body?
Yes, each Whole Supp meal contains 20% of the recommended daily intake of each of our vitamins and minerals, ensuring an even distribution throughout the day, so those vital nutrients do not go to waste.
Why does Whole Supp contain Sucralose?
We use sucralose to balance the flavour of Whole Supp products while maintaining a healthy, balanced product.
Does the plant-based protein in Whole Supp contain branched chain amino acids (BCAAs)?
The plant based BCAAs in our formulation are not added – they come from the constituent proteins we use – pea, rice, and oats. We use this exact combination, so we can achieve a complete amino acid profile with over 5g of BCAAs per serving.
What is the Glycemic Index (GI) of Whole Supp?
Whole Supp is designed to include low GI carbohydrates such as oats and restricts the amount of free sugars to very low levels.
Is Whole Supp low FODMAP?
Yes! There are very small quantities of FODMAP in our Whole Supp products mainly coming as a trace from our pea protein and cherry extracts, but our product is entirely compatible with the “restrict” phase of the low FODMAP diet. We include no dairy or wheat, only low FODMAP veggies and have used alternative grains such as low FODMAP oats.
What is MCT oil?
MCT stands for Medium Chain Triglyceride and is healthy fats extracted from coconuts. MCT supports gut health while increasing the number of ketones the body produces. MTC turns over the ketones quickly for immediate energy. The oils are digested directly through the liver, providing the body with immediate energy as opposed to storing it for future use.
What are superfoods?
A superfood is a nutrient-rich food that contains an above-average amount of antioxidants, fiber, fatty acids, vitamins and minerals per gram. Whole Supp has both super-greens (spinach and broccoli) and super-reds (beetroot and cherries) that fit into the category of superfoods.

Delivery & Returns

Who will deliver my order?
Your order will be delivered by premium carrier such as DPD or DHP. For orders over £35 this is free.
When will I receive my order?
If you order from the U.K mainland your order will arrive within 2-3 business days
Can I return my order?
Unfortunately, because our product is sealed and ultimately perishable you will not have any right to return our products unless such products were damaged or faulty when delivered to you or have been incorrectly delivered.
Where do Whole Supp deliver?
We currently ship to residential/commercial addresses across the UK. We do not currently deliver to mainland Europe - but hope to in the future.
What do I do if I have not received my products?
First, if it's been less than 5 business days, please hang tight. If it's been longer than 5 working days please check to make sure that your delivery was not rerouted because of a specific instruction associated with your address (some residential/commercial buildings have these pre-set). Then, please reach out to us at hello@wholesupp.com so that we can help you find a solution.
Can I change my shipping address on my order?
If your order is shipping to an incorrect address, please email us as soon as possible at hello@wholesupp.com. Please keep in mind that once your order has been picked up by the carrier, it may not be possible for us to reroute to a different address. However, you may be able to contact the courier directly to amend the order.
When will my card by charged?
Your credit card will be charged immediately after your order is placed. We accept all major credit cards, including Visa, American Express and MasterCard.
What do I do if I've received the wrong items or have missing items?
We're very sorry about that, but that doesn’t mean that you should go without Whole Supp. Please email us at hello@wholesupp.com so that we can help you get the correct items from your order as soon as possible.
What do I do if my card was declined?
First, check to make sure that the billing address entered at checkout exactly matches the billing address on record at the issuing bank. For subscription customer, please check the expiry date of your card on record If your card is still not working, we recommend contacting your bank to resolve the issue, or trying another form of payment.
What do I do if I miss a delivery?
If you miss your delivery, we will have to charge for redelivery. Our delivery partners attempt to deliver twice before returning the product to the warehouse. Please arrange redelivery with the shipping provider.

Your Account

Do I need an account to purchase?
No they are not. All customers can choose to checkout as account holders or guests. Account holders will be able to see upcoming orders, manage subscriptions, change subscription frequency, track deliveries and see a history of there orders (eg: order history, price, product type etc).
How do I create an account?
Simply click 'login' in the main menu and provide your name, email and create your own password.
How do I reset my password?
Don't worry, you can reset your password by visiting our account page and following the on-screen instructions.
Can I use two promo codes simultaneously?
Unfortunately, no. Discount codes may not be used in combination with any other promotion (including automatic discounts on subscription purchases).
How can I sign up for the loyalty club?
Please navigate to this link to sign up to the Whole Supp Loyalty Club: https://wholesupp.com/pages/whole-supp-loyalty-club
What are the benefits of joining the Whole Supp Loyalty Club?
At Whole Supp, we care about rewarding loyal customers for their commitment to our brand. So, as a member of the loyalty club, you'll receive points for taking actions like purchasing, reviewing and following us on socials. Once you reach 150 points, we'll give you a £/€5 voucher! You'll also be the first to hear about exclusive deals and drops of new products.
How do I redeem my loyalty club vouchers?
Vouchers will be applied automatically at checkout - just make sure you are logged in with your account when checking out!

Subscription

How does your subscription work?
We offer subscription packages for our meal replacement shakes. Our subscriptions allows you to a WholeSupp delivered to your door, allowing you to choose delivery every 4, 6 or 8 weeks. Subscribers are charged automatically when a new order is shipped. You can cancel or update your subscription order at any time (as long as it is at least 48 hours before your order is set to replenish, otherwise the change will apply to the next order.
What are the benefits of subscription?
Subscription customers save 10% on all subscriptions, and never have to worry about running out of WholeSupp again.
Can I edit the frequency of my subscription?
Absolutely. You must do this at least 48 hours before your order is set to be shipped - you will be alerted 5 days prior to this point You can also change frequency at anytime by logging into your ReCharge account and updating the delivery frequency on your order. Or you can contact WholeSupp directly via hello@wholesupp.com and we'll be happy to help you out!
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